Quality Improvement

I consult in quality improvement implementation. I am trained in a Lean approach and have years of experience in many organisations implementing service improvement programmes.

The benefits of lean-based service improvement programs were reported as:

• Improved staff satisfaction

• Improved staff well-being thus reducing sick leave

• Improved client experience

• Improved staff retention

• Reduced monthly costs of consumables and equipment

• Improved KPI results

• Reductions in errors and improved safety.